IT/Software/Applications
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Tools to edit text files
You will use them to edit code, php, and mainly config files.
What hardware do you have?
Sometimes you need the motherboard information to update the bios or look up a feature. Sometimes you need to know the memory type so you can upgrade it. Sometimes you need the NIC model to make it work.
Take a screenshot for documentation
You want a tool that can be used with shortcuts. You can screenshot menus. Easy to use. Editing features built in.
Remotely control another computer.
Once you do that you can use the command line or a GUI